IconiqIconiq School

Delivery Policy

How Iconiq Delivers Cloud-Based School Management Services

Digital Product Delivery

Important: Iconiq is a 100% cloud-based, digital software service. There are no physical products shipped. Your institution will receive digital access to our platform via secure web and mobile applications.

1. Instant Account Creation

Upon successful subscription and payment verification, your institution receives:
  • Immediate access: Your institution portal is activated within minutes of payment confirmation
  • Admin credentials: Login credentials for the Principal/Administrator account are sent via email and SMS
  • Secure access: All access uses SSL/TLS encryption and multi-factor authentication
  • No waiting period: Start using Iconiq immediately—no processing delays

2. Onboarding Timeline

Day 1 (Immediate): Account activation and admin access
  • Portal login available
  • Documentation and quick-start guides accessible
  • Video tutorials available on platform
Days 1-2: Onboarding support
  • Dedicated onboarding specialist assigned
  • Video walkthrough of core features
  • Data migration planning (if applicable)
  • Staff training session scheduling
Days 3-7: Implementation & training
  • Custom training for administrators and staff
  • Data import from previous systems (if available)
  • Configuration of school-specific settings
  • Testing and quality assurance

3. Login & Access Information

Your institution will receive access via:
  • Web Portal: Desktop and browser access at school.iconiqoakmont.com
  • Mobile Apps: iOS and Android apps available on App Store and Play Store
  • Email credentials: School email + strong password (reset-on-first-login recommended)
  • Support access: WhatsApp, Email, and phone support channels activated

4. Support & Assistance

24/7 Availability: Support team available continuously
Support Tiers:
  • Free Trial: Email and knowledge base support
  • Starter Plan: Email and WhatsApp support
  • Pro & Enterprise: Phone, WhatsApp, email, and dedicated account manager

5. Data Migration Services

If you're migrating from another system:
  • Free migration: Included for most data formats (CSV, Excel, JSON)
  • Custom formats: Available at additional cost
  • Timeline: Typically completed within 3-5 business days
  • Verification: Data quality checks and reconciliation included

6. System Uptime & Availability

Iconiq operates with 99.5% uptime SLA:
  • Redundant cloud infrastructure across geographically distributed data centers
  • Automated backups every 6 hours
  • 24/7 monitoring and incident response
  • Planned maintenance windows scheduled with advance notice (48+ hours)

7. Updates & New Features

Continuous Improvement: Iconiq is regularly updated with new features and improvements.
  • Regular Updates: Deployed automatically without requiring user action
  • No Downtime: Updates deployed with zero disruption to service
  • Feature announcements: New features announced via email and in-app notifications
  • Breaking changes: Significant changes announced 30 days in advance

8. Refund & Cancellation Policy

30-Day Money-Back Guarantee: If Iconiq doesn't meet your expectations within 30 days of initial signup, you're eligible for a full refund—no questions asked.
Refund Conditions:
  • Refund request must be submitted within 30 days of account creation
  • Refunds issued to original payment method within 5-7 business days
  • Data will be exported and made available for 30 days after cancellation
  • If refund is approved, account data is permanently deleted after 60 days
Non-Refundable Conditions:
  • Violation of Terms & Conditions
  • Requests made beyond 30 days of signup
  • Cancelled due to policy violations

9. Custom Implementations

For schools requiring custom development or integrations:
  • Custom features available for Enterprise plan customers
  • API access provided for third-party integrations
  • Implementation timeline: 2-6 weeks depending on complexity
  • Dedicated development team assigned
  • Pricing quoted based on scope of work

10. What "Delivery" Means for Iconiq

Unlike traditional software, Iconiq is delivered as a continuous service:
  • Not shipped: No physical goods or shipment tracking
  • Instant activation: Access granted immediately upon payment
  • Continuous access: Available 24/7 as long as subscription is active
  • Always updated: Latest features and security patches included automatically
  • Scalable: Grows with your institution's needs